Privacy Policy

What Personal Information Do We Collect?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience.

When Do We Collect Information?

We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form, use live chat, open a support ticket, or enter information on our site. We also collect information when you provide us with feedback on our products or services.

How Do We Use Your Information?

We may use the information we collect from you in the following ways:

• To personalize your experience and deliver the type of content and service offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a promotion, survey, or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services.
• To follow up after correspondence (live chat, email, or phone inquiries).

How Do We Protect Your Information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular malware scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user submits or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's systems to recognize your browser and capture and remember certain information.

We use cookies to:

• Understand and save user preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features that make your site experience more efficient may not function properly.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google Analytics & Advertising

We use Google Analytics to understand how visitors interact with our site. Google, as a third-party vendor, uses cookies to serve relevant content to our users based on previous visits to our site and other sites on the Internet.

We have implemented the following:

• Google Analytics with Demographics and Interests Reporting.

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on.

California Online Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. According to CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• Our Privacy Policy link includes the word "Privacy" and can easily be found on our website.
• You will be notified of any Privacy Policy changes on this page.
• You can change your personal information by emailing us at [email protected].

Do Not Track Signals

We honor Do Not Track signals and do not plant cookies or use advertising when a Do Not Track (DNT) browser mechanism is in place.

COPPA (Children's Online Privacy Protection Act)

We do not specifically market to children under the age of 13 years old, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information. Subject to certain exceptions, these rights include:

• The right to know what personal information we collect, use, and disclose.
• The right to request deletion of the personal information we have collected about you.
• The right to request correction of inaccurate personal information.
• The right to opt out of the sale or sharing of your personal information.
• The right to limit the use and disclosure of sensitive personal information.
• The right not to receive discriminatory treatment for exercising any of these rights.

To exercise any of these rights, contact us at [email protected]. We will not discriminate against you for exercising your privacy rights, and we may need to verify your identity before responding to your request.

Fair Information Practices

In order to be in line with Fair Information Practices, should a data breach occur, we will take the following responsive action:

• We will notify you via email within 60 business days.
• We will notify users via in-site notification within 60 business days.

CAN-SPAM Act

We collect your email address in order to send information, respond to inquiries, and send you additional information related to our services and marketing communications. To be in accordance with CAN-SPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business headquarters.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] or follow the instructions at the bottom of each email.

Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to provide our services, comply with our legal, accounting, tax, and regulatory obligations, resolve disputes, and enforce our agreements. Client tax and financial records are retained for a minimum of seven (7) years in accordance with IRS guidelines. When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: